Cleveland Clinic Patient Experience Summit

Today at Cleveland Clinic and HIMSS' Patient Experience Summit, Dr. David Newhouse, formerly of Permanente Medical Group, discussed putting statistics into practice. 

Panelists at today's Patient Experience Summit by Cleveland Clinic and HIMSS discussed how the pandemic has brought teams together and broken down silos. 

Provider organizations have missed the mark with patient experience in the past, but involving patient voices on panels and "listening tours" may be key to improving in the future. 

At the Cleveland Clinic Patient Experience Summit, representatives from the two health systems explain how listening to patients inspired care coordination tools, health finance platforms and a patient scheduler. 

This week at the Cleveland Clinic Patient Experience: Empathy and Innovation Summit, clinicians discussed the international efforts of implementing technology in healthcare.  

Cleveland Clinic's chief experience officer and chief nursing officer discuss the potential and challenges of digital tools in patient care. 

Panelists at Cleveland Clinic's Patient Experience: Empathy and Innovation Summit discuss the challenges and opportunities of conveying empathy through digital tools.