clinical workforce
Customer service representatives interacting with a patient with a $500 balance who can only pay $50, should use that data to give that patient the option to set up 10 payments of $50, says Casey Williams, senior VP of patient engagement at RevSpring.
HIMSS25
Identifying people who want to contribute and share knowledge takes a bit of work, but it pays off once you get someone involved and they see the benefits it provides, says Julie Luengas, CNIO at Stony Brook Medicine Information Technology.
HIMSS25
While clinicians are seeing positive results from AI tools such as ambient listening, Anurag Mehta, Omega Healthcare CEO, believes healthcare won't realize AI's full potential until data-security fears are overcome.
Hal Wolf, president and CEO of HIMSS, discusses the predicted shortage of healthcare workers globally by 2030, how digital transformation can help improve the situation, though not completely fix it, and the need to embrace innovation.
HIMSS25
As digital health innovation continues, Trinity Health's Dr. Roosevelt De Los Santos, who is a 2025 Changemaker Awardee, advises healthcare organizations to seek stakeholder input on technology-related matters to keep improving patient outcomes.
HIMSS25
According to Darren Batara, nursing innovation and informatics manager at Stanford Healthcare, ambient listening can help nurses balance documentation and patient care amid constant interruptions.
HIMSS25
Surya Shenoy, regional clinical informatics consultant at Kaiser Permanente and Changemaker Award recipient, recommends that newcomers to the field follow their passion and be willing to pivot when necessary.
HIMSS25
Health Catalyst's Cathy Menkiena says that serving on HIMSS committees at the state and national levels let her learn from and network with other professionals as she transitioned from nurse to healthcare IT leader.
IT executives who want to become Chief AI Officers should appreciate both the business needs and the technology solutions required to solve problems, says Sameer Sethi, SVP and chief AI and insights officer at Hackensack Meridian Health.
IT executives who aspire to be chief AI officers should be passionate, understand that what they do improves lives, build strong partnerships to solve complex challenges, says Mouneer Odeh, the new chief data and AI officer at Cedars-Sinai.