online triage tool
The JAMA study also found that patients employing Buoy Health's tool reduced the level of urgency they originally associated with their condition.
Chatbots, symptom checkers and other AI healthcare guidance services should take a page from Amazon and others on to engage users, experts say.
A retrospective analysis included data from more than 5,000 askmyGP users, and suggests that these tools are not one size fits all.