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Mark Newman, founder and CEO of Nomi Health, recommends driving accountability on fully automating payments for primary care visits to providers. He says there is no reason why they should be delayed or slow.

Banner Health built an in-house, enterprise class digital assistant that helps team members with typical tasks that they might use AI on such as summarizing a long document, getting insight or planning, says CTO Mike Reagin.

AI helps reduce time spent in chart search, review and prep enabling end users to see a quick AI generated summary highlighting the most important things that need to be addressed, says Lori Walker, Presbyterian Healthcare Services' CMIO.  

John Orosco, Red Rover Health's CEO, says the company's API-based platform that integrates digital tools directly into EHRs can help streamline operations and reduce clinician burnout.

Philipp von Gilsa, CEO of kontakt.io, says the company's real-time location services provide location information for equipment to increase utilization rates and enable clinicians to quickly call for help using wearable duress buttons.

Customer service representatives interacting with a patient with a $500 balance who can only pay $50, should use that data to give that patient the option to set up 10 payments of $50, says Casey Williams, senior VP of patient engagement at RevSpring.

Different types of artificial intelligence help mirror clinical judgement and deliver real-time insights across the areas of the mid-revenue cycle, specifically utilization management, clinical documentation and coding, says William Chan, cofounder and CEO of Iodine Software.

While robust data governance will be required to ensure trustworthiness and compliance, Velatura Public Benefit Corporation's Prashant Natarajan believes that in 2026, AI will help more providers empower, engage and educate patients.

Penn Medicine's Anna Schoenbaum says the HIMSS Nursing Innovation Advisory Workgroup, which she co-chairs, has developed AI toolkits and customizable teaching slides to help leaders understand AI's complexity, costs and impact.

Nicole Rogas, RevSpring president, says health systems can improve the billing experience and collect more revenue by using AI and data analytics to create personalized messages delivered via patients' preferred contact methods.