HIMSS20
A cross-industry research consortium modeled after consumer-focused market research practices is set to present its findings at HIMSS20 in March.
Lessons learned from the launch of South Shore Health System's OB-GYN care patient app.
Susannah Rose, director of patient experience research at the Cleveland Clinic, will be talking about ways to use tech and improve care at HIMSS20.
There's no shortage of logistical crossovers between these industries, but so far museums, zoos and other amusements have had much more success when designing positive consumer experiences.
At HIMSS20, Providence St. Joseph's Lisa Mason will be discussing the tricks and pitfalls of using chatbots in healthcare.