patient experience

Healthcare organizations must become more collaborative with patients, employees, partners and the public when creating digital innovations to have success in the future, according to research from Accenture.

A recent study suggests that individuals' perceptions of and reactions to COVID-19 screening hotlines are affected by their trust in its source and how they believe the service is being delivered.

Amid COVID-19, a new 1,000-person survey suggests high demand for remote health services.

Certain healthcare use cases are ripe for AI, but still must provide a human touch to truly benefit patient experience. 

In this grab-bag episode of HIMSSCast, Laura Lovett, an editor at MobiHealthNews, chats with host Jonah Comstock about three recent in-person reporting experiences here in the Boston area, where MobiHealthNews is based.

Lessons learned from the launch of South Shore Health System's OB-GYN care patient app.

There's no shortage of logistical crossovers between these industries, but so far museums, zoos and other amusements have had much more success when designing positive consumer experiences.

Repisodic looks to replace unwieldy pamphlets with a simplified digital runthrough of post-acute care options.

The University of Tennessee Medical Center’s cath lab uses secure clinical communication technology to cut follow-up appointment scheduling wait times – from as long as a day to less than 30 minutes.

While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts.