patient experience
A new Salesforce Research survey suggests patients are heavily valuing healthcare and life science companies that provide better consumer experiences.
Hospitals should obtain more valuable data insights, set performance improvement goals and better engage physicians, finds Kaufman Hall.
Provider organizations have missed the mark with patient experience in the past, but involving patient voices on panels and "listening tours" may be key to improving in the future.
Cleveland Clinic's chief experience officer and chief nursing officer discuss the potential and challenges of digital tools in patient care.
Panelists at Cleveland Clinic's Patient Experience: Empathy and Innovation Summit discuss the challenges and opportunities of conveying empathy through digital tools.
Yesterday at The Atlantic's Pulse summit, providers discussed the balancing act of engaging patients through digital tools without losing their personal, human touch.
The startup uses AI to turn patient feedback into actionable insights.
Geisinger CIO Karen Murphy says complexity in healthcare can hide providers’ underlying empathy.
Come take a photo tour of virtual fish tanks, iPad-controlled lights and so many Moomins.